FAQs

Orders & Shipping

How do I place an order?

You can place your order directly through our website. Simply select your products, add them to your cart, and complete checkout using one of our secure payment options.

Do I need an account to order?

No — you can check out as a guest. However, creating an account lets you view order history, track shipments, and manage your details more easily.

How can I track my order?

Once your order ships, you’ll receive an email with tracking details. You can also track your order at any time.

Do you ship internationally?

Yes, we offer worldwide shipping. Orders to Australia, New Zealand, and Singapore include free shipping.

How long does delivery take?

Delivery times vary depending on your region. Estimated delivery times are displayed at checkout.

Can I change my order after placing it?

If your order hasn’t shipped yet, contact us as soon as possible via our Support Contact Page. Once dispatched, changes or cancellations can’t be made, but you may still return eligible items.

What if my order hasn’t arrived yet?

Check your tracking number for updates. If it appears delayed or missing, please reach out to us so we can investigate with the courier.

Returns & Warranty

What is your returns policy?

We offer 30-day free returns for items in perfect condition. Used products incur a 25% restocking fee, and damaged products a 50% restocking fee. Full details are on our Warranty & Returns page.

Do I need to pay for return shipping?

Yes. Customers are responsible for return shipping costs. We recommend using a tracked courier service.

Can I return sale or clearance items?

Yes, sale and clearance items can be returned within 30 days, subject to the same restocking fees as regular products.

How long do refunds take?

Refunds are processed within 5–10 business days after your return has been received and inspected.

What warranty do you offer?

All Slayt manufactured products come with a 24-month warranty covering materials and workmanship. Third-party products are covered by their manufacturer’s warranty. See our Warranty & Returns page for full details.

How do I make a warranty claim?

Contact us via our Support Contact Page , including your order number, description of the issue, and photos of the defect. We’ll review your claim and guide you through the process.

Do I need to register my product for warranty?

No registration is required — your proof of purchase automatically activates your warranty.

Payments & Accounts

Which payment methods do you accept?

We accept credit card, Apple Pay, and bank transfer.

Are my payment details secure?

Yes. All transactions are processed through secure, PCI-compliant payment gateways. We never store your payment information.

Are prices inclusive of taxes?

Yes. All displayed prices include taxes, duties, and fees.

Why was my payment declined?

This may occur due to incorrect card details or insufficient funds. If the issue persists, contact your bank or try a different payment method.

How do I update my account details?

You can update your details anytime through your Account Dashboard.

I forgot my password — how can I reset it?

Visit the Account Login page and click “Forgot Password” to reset your credentials securely.

Product Information & Support

Do you offer installation guides or manuals?

Yes. Many of our products include printed or digital installation guides. You can also find support resources and guides on our website.

Are your products made to order?

Yes, some of our stands and accessories are made to order. Lead times are shown on each product page.

Do you sell replacement parts?

Yes. Contact our team with your product details, and we’ll help identify the correct replacement parts.

Can I get a custom product or modification?

Yes — we can assist with custom configurations for large orders or commercial projects. Please reach out via our Support Contact Page.