Privacy Policy

We collect the following types of information when you visit our website or place an order:

When you create an account, make a purchase, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely via third-party gateways)

• Company name (for business accounts)

We automatically collect certain data through cookies and analytics, including:

• IP address

• Browser type and version

• Device and operating system

• Pages visited and time spent on site

• Referral sources and interactions

This information helps us improve site performance and user experience.

We use cookies to:

• Enable site functionality (e.g., login, shopping cart, preferences)

• Analyse site traffic via Google Analytics

• Support advertising and remarketing through Google Ads and related services

You can manage or disable cookies in your browser settings. However, some site features may not function properly if cookies are disabled.

We use the information we collect to:

• Process and fulfill orders

• Communicate about orders, shipping, and support

• Manage user accounts and preferences

• Improve website performance and functionality

• Detect and prevent fraud or misuse

• Comply with legal and tax obligations

• (If applicable) Send marketing or promotional emails, which you can opt out of at any time

• Your personal data is securely stored in our custom CRM system.

• We use SSL encryption and security protocols to protect all data transmitted through our website.

• Access to customer data is limited to authorized personnel only.

• We retain order and customer records indefinitely unless deletion is requested, in accordance with applicable record-keeping laws.

We only share information with trusted third parties necessary to operate our business, including:

• Shipping and logistics providers (e.g., ShipStation)

• ERP systems for inventory and order management

• Payment gateways for secure payment processing

• Website and hosting services (e.g., Cloudflare, Cloudways)

• Analytics providers (e.g., Google Analytics)

We do not sell, rent, or trade your personal information.

Each of these third parties is required to handle your data in compliance with applicable privacy laws.

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials.
You may request to:

• Access the personal information we hold about you

• Correct inaccuracies in your account details

• Request deletion of your account (subject to legal record retention requirements)

Requests can be made through our Support Contact Page.

While we do not currently send marketing emails, we may in the future.
If we do, you will always have the option to unsubscribe via the link in the email or by contacting us directly.

Transactional emails (such as order confirmations and shipping updates) cannot be unsubscribed from, as they are necessary to complete your purchase.

We operate globally, and your data may be processed in Australia or in other countries where our partners operate.
By using our website, you consent to such transfers, provided that adequate security measures are in place to protect your information.

Our website may contain links to external sites.
We are not responsible for the content or privacy practices of third-party websites.
We encourage you to review their privacy policies before submitting any personal information.

Our website and services are not directed toward individuals under the age of 16.
We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated effective date.
Your continued use of our website after such changes constitutes your acceptance of the revised Policy.

If you have any questions about this Privacy Policy, data storage, or your personal information, please contact us at:

Slayt Australia
Support Contact Page